Updated Nov 13, 2020
This policy represents the Terms of Service in its entirety and will be applicable to all your transactions as a ‘Customer’ with ‘PrivateAlps.net’ as a whole. This policy supersedes any oral promises made by PrivateAlps.net or its staff. If you as a customer have reached an agreement with any of PrivateAlps.net’s official representatives, please make sure they are provided in writing; else they will not be considered valid. Please read these terms of service in entirety and carefully before you buy any of our service(s). By buying any of our service(s) you expressly imply that you are bound by the terms listed herein.
General definitions: ‘We’, ‘Us’, ‘Provider’, ‘Company’ or ‘PrivateAlps’ represent PrivateAlps.net. ‘You’, ‘Your’, ‘Client’, ‘Customer’ and ‘Member’ represent a person or entity who buys services from us.
Content storage and backup policy: All the contents stored on our server(s) by the customer(s) are at the sole risk of customer(s) and PrivateAlps does not have any liability towards keeping the backups of such content. It is the responsibility of the customer to take regular backups of the content stored on the server(s).
Service Delivery: We will manually activate your service within 3 hours after confirmed payment, be patient.
Cancellations: We will manually cancel your service when there is no confirmed payment 5 days after the due date of the invoice. The service will be wiped of all data due to customer privacy and safety. Restoring any lost data is absolutely not possible.
Payment disputes, chargebacks and refund: All payments for services or fund deposits are final. We do not refund, never. In some cases of non-fonctional services, refund in terms of credit which can be used for later purchases can be made. Depeneding on the case we might aswell make a fund refund back to payement wallet. All cases are decided by admin and you need to open a ticket for any trouble.
Limitation of liability: PrivateAlps cannot be held liable for any indirect, incidental, punitive, disruptive or other consequential damages including but not limited to loss in profits, damages related to corruption or deletion of files/website contents, e-mail data and database contents arising out of or in relation to this agreement or your use or inability to use PrivateAlps’s services due to any reason regardless of whether the customer is in contract or not even if we are informed/advised of any such possible damages in advance.
Amendments to terms of service: PrivateAlps cmay, at its sole discretion, without any prior notice amend/modify this agreement from time to time as it may deem fit. Modified Terms of Service will be placed on the website PrivateAlps.net and those terms will come into force immediately for all existing and future customer(s). All previous terms would be superseded in such cases.
PrivateAlps reserves the right to terminate your access to an individual server or the entire Service at any time. Examples of when your access may be terminated include :
PrivateAlps doesn't monitor what you do on your server, as long as it abides by these guidelines :
Please check our network policy for more details.
With PrivateAlps’s Deposit system, please make sure to send the correct amount if less than the desired amount is sent the system will automaticly detect the payment as lower and credit to the lower decimal.
Please think before making a deposit, you won't get a refund if you choose to not buy.
If there is an issue with your deposit, please send us a ticket containing your bitcoin transaction ID.
Orders received Sunday through Thursday will be online within 24 hours. Orders received Friday and Saturday will be online by the following Monday. On some occasions orders could be further delayed for complex setups such as large amounts of memory, 10Gbps & 40Gbps orders etc. We will email you back if there is a delay in the order, so that you can inform your customer. We try our best to limit these delays as much as possible. On some occasions we are able to put up servers much quicker than the above lead times (if we have the server specifications already built). So always submit the order ASAP
Activities PrivateAlps takes no responsibility for, and will not be liable for, the traffic nor the activities (legal or illegal). We are here for educational purposes only.
Keep our IP’s clean, don’t get us blacklisted and don’t get us any claims!