Terms of Service

Please read our policy carefully

This policy represents the Terms of Service in its entirety and will be applicable to all your transactions as a ‘Customer’ with ‘PrivateAlps.net’ as a whole. This policy supersedes any oral promises made by PrivateAlps.net or its staff. If you as a customer have reached an agreement with any of PrivateAlps.net’s official representatives, please make sure they are provided in writing; else they will not be considered valid. Please read these terms of service in entirety and carefully before you buy any of our service(s). By buying any of our service(s) you expressly imply that you are bound by the terms listed herein.

General definitions: ‘We’, ‘Us’, ‘Provider’, ‘Company’ or ‘PrivateAlps’ represent PrivateAlps.net. ‘You’, ‘Your’, ‘Client’, ‘Customer’ and ‘Member’ represent a person or entity who buys services from us.

Content storage and backup policy: All the contents stored on our server(s) by the customer(s) are at the sole risk of customer(s) and PrivateAlps does not have any liability towards keeping the backups of such content. It is the responsibility of the customer to take regular backups of the content stored on the server(s).

Service Delivery: We will manually activate your service within 3 hours after confirmed payment, be patient.

Cancellations: We will manually cancel your service when there is no confirmed payment 5 days after the due date of the invoice. The service will be wiped of all data due to customer privacy and safety. Restoring any lost data is absolutely not possible.

Payment disputes, chargebacks and refund: All payments for services or fund deposits are final. We do not refund, never. In some cases of non-fonctional services, refund in terms of credit which can be used for later purchases can be made. Depeneding on the case we might aswell make a fund refund back to payement wallet. All cases are decided by admin and you need to open a ticket for any trouble.

Limitation of liability: PrivateAlps cannot be held liable for any indirect, incidental, punitive, disruptive or other consequential damages including but not limited to loss in profits, damages related to corruption or deletion of files/website contents, e-mail data and database contents arising out of or in relation to this agreement or your use or inability to use PrivateAlps’s services due to any reason regardless of whether the customer is in contract or not even if we are informed/advised of any such possible damages in advance.

Amendments to terms of service: PrivateAlps cmay, at its sole discretion, without any prior notice amend/modify this agreement from time to time as it may deem fit. Modified Terms of Service will be placed on the website PrivateAlps.net and those terms will come into force immediately for all existing and future customer(s). All previous terms would be superseded in such cases.

Termination of Service

PrivateAlps reserves the right to terminate your access to an individual server or the entire Service at any time. Examples of when your access may be terminated include :

• Breaking PrivateAlps’s Acceptable Usage Policy (detailed below) / Network policy
• In the event of a payment dispute or chargeback
• If continued access to your server is preventing other PrivateAlps users from using the Service (Resource Hogging)
• Your server expires due to nonpayment
• Your bandwidth usage far exceeds your stated limit and attempts to correct it with you have failed

Acceptable Usage Policy

PrivateAlps doesn't monitor what you do on your server, as long as it abides by these guidelines :

• No outgoing E-mail spam or anything that will upset Spamhaus
• Child porn
• Drugs or weapon stores or such
• Terrorism or promoting hate speech in any form.
• Mass Mailing on our service
• Spamhaus - Spam Causing Blacklisting of an IP at www.spamhaus.org for Malicious Activity
• DoS Source - Source of Denial of Service Attack
• Anything that interferes with our infrastructure or our clients is barred.
• Tor exit relays and those types of services are fine, so long as you don't exceed your monthly bandwidth.

Please check our network policy for more details.

Deposits and Dedicated Server Delivery

With PrivateAlps’s Deposit system, please make sure to send the correct amount if less than the desired amount is sent the system will automaticly detect the payment as lower and credit to the lower decimal.

Please think before making a deposit, you won't get a refund if you choose to not buy.

If there is an issue with your deposit, please send us a ticket containing your bitcoin transaction ID.

Orders received Sunday through Thursday will be online within 24 hours. Orders received Friday and Saturday will be online by the following Monday. On some occasions orders could be further delayed for complex setups such as large amounts of memory, 10Gbps & 40Gbps orders etc. We will email you back if there is a delay in the order, so that you can inform your customer. We try our best to limit these delays as much as possible. On some occasions we are able to put up servers much quicker than the above lead times (if we have the server specifications already built). So always submit the order ASAP

Affiliate program

1. The partner bonus are paid up to four days after the payment of a service by the referred customer and is confirmed.
2. The commission amount (percentage) for a referred customer is specified in the following web page: Affiliate Dashboard
3. Affiliates must not use their own referral link to buy services for themselves. If violations are discovered, all accounts will be frozen and commissions cancelled.
4. All bonuses can be paid upon request after reaching at least 25 EUR amount or any bonus can always be used to fully or partially pay services at privatealps.net.

Activities PrivateAlps takes no responsibility for, and will not be liable for, the traffic nor the activities (legal or illegal). We are here for educational purposes only.

Keep our IP’s clean, don’t get us blacklisted and don’t get us any claims!