Child porn, Drugs or weapon stores or such, Terrorism or promoting hate speech in any form, Mass Mailing on our service, Spamhaus - Spam Causing Blacklisting of an IP at www.spamhaus.org for Malicious Activity. In other situations, everything is individual. Some projects cause a lot of problems, others - a few. If your server will receive a huge number of abuses that do not comply with the original agreements, we can reconsider the conditions of our cooperation and raise the price. It is recommended to contact us before placing an order if you think your project can cause issues. Please check our Network Policies for more details.

Domain Names - How long do DNS changes take?

When a domain is newly registered, the nameservers are changed, or DNS changes are made, you can expect a propagation time up to 24 hours. This is because it takes time for the DNS to take effect across the internet. The actual time of propagation may vary in some locations based on your network setup.

What forms of payments do you accept?

Bitcoin, Litecoin, Ethereum, Monero, PerfectMoney. We proudly support a broad spectrum of cryptocurrencies for seamless transactions. Bitcoin, Litecoin, Ethereum, Monero, and PerfectMoney are highlighted, yet we facilitate payments in over 50 different cryptocurrencies. Every transaction is automated and secured via our self-hosted gateway, ensuring not only a smooth experience but also top-tier security for all your transactions. We have our own BTC and XMR nodes to further enhance the security and reliability of our payment processing. Should you need any assistance or have any inquiries, our support team is readily available through the support section on our website.

Does PrivateAlps provide refunds?

All payments for services or fund deposits are final. We do not refund, never. In some cases of non-functional services, refunds in terms of credit which can be used for later purchases can be made. Depending on the case we might as well make a fund refund back to payment wallet. All cases are decided by admin and you need to open a ticket for any trouble.

I do not have server administration skills, can I order administration from you?

Yes, of course, you can order an administration service from us in the Extra Services section.

There is no configuration suitable for me in the list of available servers and VPS. Is it possible to change the configuration of the server or VPS?

Of course it is possible, but the price of the server will change. It is also worth considering that if you want to change the configuration of the VPS server, then it will be fast, we only need to change the configuration of your server on the virtualization server. However, if it's a dedicated server, then the configuration menu may take time, since the necessary components may not be available.

Can I order a backup server?

We have a special service - Cloud backup service. As part of this service, you will need to indicate what data you need to copy. If you need this information, you will be provided with a copy.

Can you order an additional IP address?

Yes, additional IPs are available for order in your account.

Can I use KVM/VNC to server?

KVM and VNC are available for use on dedicated HP servers as well as virtual servers. On a virtual server, VNC is available to you on an ongoing basis in the control panel. For Dedicated Servers, KVM connects on request. If necessary, you can arrange permanent access to KVM.

Can I reinstall my dedicated servers, and what are the options for doing so?

Yes, you can reinstall your dedicated servers. There are two options available: 1. Self-Reinstallation: You can perform the reinstallation yourself using the IPMI Console. This option allows you to manage the process independently, you need to create a ticket to request the IPMI Console Credentials. 2. Assisted Reinstallation: If you prefer assistance with the reinstallation, we offer a service where we can handle the process for you. Please be aware that there is a €20 fee associated with this assisted reinstallation service, you can also request this assisted reinstallation by creating a ticket.

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Frequently Asked Questions

This FAQ section covers everything you need to know about our offshore hosting solutions, from anonymous VPS setups to DMCA-ignored hosting and private web services. Learn how PrivateAlps ensures secure, no-logs hosting with advanced encryption and total privacy protection.

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