Frequently Asked Questions
In other situations, everything is individual. Some projects cause a lot of problems, other - a few. If your server will receive a huge number of abuses that do not comply with the original agreements, we can reconsider the conditions of our cooperation and raise the price. It is recommended to contact us before placing an order if you think your project can cause issues.
Please check our Network Policies for more details.
When a domain is newly registered, the nameservers are changed, or DNS changes are made, you can expect a propagation time up to 24 hours. This is because it takes time for the DNS to take effect across the internet. The actual time of propagation may vary in some locations based on your network setup.
We proudly support a broad spectrum of cryptocurrencies for seamless transactions. Bitcoin, Litecoin, Ethereum, Monero, and PerfectMoney are highlighted, yet we facilitate payments in over 50 different cryptocurrencies.
Every transaction is automated and secured via our self-hosted gateway, ensuring not only a smooth experience but also top-tier security for all your transactions.
We have our own BTC and XMR nodes to further enhance the security and reliability of our payment processing.
Should you need any assistance or have any inquiries, our support team is readily available through the support section on our website.
All payments for services or fund deposits are final. We do not refund, never. In some cases of non-fonctional services, refunds in terms of credit which can be used for later purchases can be made. Depeneding on the case we might aswell make a fund refund back to payement wallet. All cases are decided by admin and you need to open a ticket for any trouble.
Yes, of course, you can order an administration service from us in the Extra Services section.
Of course it is possible, but the price of the server will change. It is also worth considering that if you want to change the configuration of the VPS server, then it will be fast, we only need to change the configuration of your server on the virtualization server. However, if it’s a dedicated server, then the configuration menu may take time, since the necessary components may not be available.
We have a special service - Cloud backup service. As part of this service, you will need to indicate what data you need to copy. If you need this information, you will be provided with a copy.
Yes, additional IPs are available for order in your account.
KVM and VNC are available for use on dedicated HP servers as well as virtual servers. On a virtual server, VNC is available to you on an ongoing basis in the control panel. For Dedicated Servers, KVM connects on request. If necessary, you can arrange permanent access to KVM.
Yes, you can reinstall your dedicated servers. There are two options available:
1. Self-Reinstallation: You can perform the reinstallation yourself using the IPMI Console. This option allows you to manage the process independently, you need to create a ticket to request the IPMI Console Credentials.
2. Assisted Reinstallation: If you prefer assistance with the reinstallation, we offer a service where we can handle the process for you. Please be aware that there is a €20 fee associated with this assisted reinstallation service, you can also request this assisted reinstallation by creating a ticket.